The home of Heavenly Baking Supplies. Call: +44 (0)1271 374123

Terms and Conditions

Delivery to distant places may take up to two weeks depending on carriers,and all the risk with orders that leave the UK are with the customer, please be patient.

We aim to deliver orders within 2 weeks from receiving your online order, depending on how busy we are.

Cancellation Policy

An order may be cancelled for a full refund as long as preparation has not been started.

Returns Policy

Returns are not accepted.

Refund and Delivery policy

We aim to serve you with the highest standard of service. Should your order not meet your expectations then we may refund part or all of your order or give a credit towards your next order.

  • your order packaging has been tampered or damaged at the time of delivery
  • us cancelling your order due to failure to contact you by phone or email at the time of confirming the order booking
  • you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

Our decision on refunds shall be at our sole discretion and shall be final and binding.

Should you wish to make a complaint, please contact us within an hour of receiving your order, and ask to speak to the duty manager. Each complaint is considered on its own merit, refunds and cancellations are at the discretion of the duty manager.

Please allow up to 24 hours for us to process card refunds.